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HELP CENTER
Find the Answers Here
DO YOU OFFER GUEST PASSES?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you've written to make sure that if it was the first time you were visiting the site, you'd understand the answer.
Is it necessary to register?
Yes, registration is necessary for the first and all subsequent times, as the number of places in training is limited.
DO YOU OFFER A TRIAL MEMBERSHIP?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you've written to make sure that if it was the first time you were visiting the site, you'd understand the answer.
I've never tried pilates and want to start taking classes. Can I register for group training right away, or do I need individual sessions for the first time?
If you have never tried pilates classes, our recommendation would be to visit a private or individual training for the first time/times. During them, the trainer could spend more time introducing you to the reformer trainers, examining your posture and health status. However, you can safely go to group training for the first time.
If I haven't used up the amount of training in my monthly subscription in one month, do they carry over to the next month?
If you have purchased, for example, a subscription for 8 times a month, and you have used less than that, the workouts do not carry over to the next month and do not accumulate. However, we would like to emphasize that you can use the purchased amount of training in any period of time shorter than a month (week/day).
How to check if there are free places in training?
You can see this either in the "Schedule" section of our page (for example, 8 out of 10 open means that 8 places are still available) or by logging into the registration system in the "Classes" section.
ARE CHILDREN ALLOWED ENTRY?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you've written to make sure that if it was the first time you were visiting the site, you'd understand the answer.
What should I do if I want to cancel my subscription?
If you decide to cancel your Pilates house subscription, you can do so by submitting a subscription cancellation request before 30 days. (you will be able to use Pilates house services for another month after submitting the document). For the subscription termination form, please send a private message on the Pilates house Facebook page or email: info@pilateshouse.lt.
Ką daryti, jei nenoriu pirkti abonemento su automatiniu mokėjimu?
If you don't want to buy a subscription with automatic payment, you can buy one-time training sessions. For example: you can buy 4 one-time trainings for September, you can see all the dates in the "CLASSES" box and register for each of them. We also offer a package of one-time trainings - 8 trainings that you can use in the course of two months.
Can I buy a subscription for just one month?
The subscription can be purchased for a minimum period of one year. This means that you will sign an annual contract with automatic scanning every month, the contract can be terminated or suspended from 4-11 weeks per year. When buying one-time workouts, the fee is a one-time fee (just like when you buy any other product online).
Is the registration system secure and can I enter my card details?
This app is developed by MINDBODY, a PCI Compliance Level 1 Service Provider.
Payment Card Industry (PCI) Level I compliance means that MINDBODY meets the highest security standards in the credit card industry. The system encrypts your credit card numbers and billing information, backs it up daily, and stores it securely off-site. Rigorous audits are carried out each year to ensure high standards are maintained. For information on PCI compliance, visit http://www.pcicomplianceguide.org/pci-faqs-2/.
Do I need to transfer money for training if I have bought a subscription?
If you have purchased a subscription, it is paid on the same day of each month. If the number of training sessions per month is exceeded - the payment is brought forward. Money is deducted from the bank card automatically.